Take Your Time to Eat the Donuts…

DDdrinkI recently have been reading in various sources (for example, NFR Stores) that Dunkin Donuts has been upgrading sites with a new design that encourages people to linger.

This is an interesting progression in the Dunkin Donuts lifeline. Being originally from the northern Mid-Atlantic region, and having spent significant time in NE and the upper Midwest, I saw coffee shops (DD in particular) as a hangout place. At the time, they had actual counter service (like a diner) and you could also choose a booth or table. Lingering was actively encouraged, as incremental sales occurred from additional time and the products had significant margins. (I hopefully scoured the net for a picture of DDs in the 80’s but had no luck…)

DD new image<

But the feeling also prevailed that was OK to know the staff (and they you), and also the regulars. Some people seemed to pretty much hang out there all day…they were there in the morning and they were there at night. It was the nonalcoholic meeting place of choice, in a time where focus on drinking and driving was just coming into its own.
In recent times, DD has seemed more focused on getting people in and out of the store, pushing the use of drive through windows and generally depersonalizing the locations. In these days of relationship building, the time to re-engage has arrived.

While the new technologies (TVs, wireless, comfy chairs) will help the cause, I think the main objective to once again achieve a feeling of comfort and welcome, of community, and to convey that it is once again OK to just hang…

I for one hope they do achieve this, as it was always more homey to hang in a DD than it ever has been in the more eclectic and or pseudo retro coffee shops today….

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One Response to “Take Your Time to Eat the Donuts…”

  1. John Says:

    People will have to actually talk to one another instead of texting their time away for this to work!

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